Privacy Policy

Data Controller

MEG'S DELIGHTS LTD. 

Collected Personal Data

We may collect the following categories of personal data when you use our website or services:

* Your name, email address, telephone number, and delivery and billing addresses.
* Account information, including your username and securely stored login credentials.
* Details of your food orders, purchase history, and delivery preferences.
* Payment and transaction information processed through our payment service providers.
* Technical information such as your IP address, browser type, device information, and cookie data.
* Information about how you use our website, including pages visited and interactions with our services.
* Marketing preferences and communications you choose to receive from us.
* Location information necessary to facilitate food deliveries when you provide or permit access to such data.
* Any additional information you voluntarily provide when contacting customer support or submitting reviews and feedback.

Purpose of collecting data

We collect and process your personal data for the following purposes:

1. To create and manage your account on our website.
2. To process, confirm, and deliver your food orders accurately and efficiently.
3. To process payments and prevent fraudulent transactions.
4. To communicate with you regarding your orders, deliveries, enquiries, and customer support requests.
5. To personalise your experience by remembering your preferences and providing relevant recommendations.
6. To manage dietary requirements, allergy information, and special instructions that you voluntarily provide.
7. To improve our products, services, website functionality, and customer experience through analytics and feedback.
8. To send marketing communications, promotional offers, and newsletters where you have given your consent or where otherwise permitted by law.
9. To comply with our legal and regulatory obligations, including food safety, taxation, accounting, and consumer protection requirements.
10. To maintain the security of our website and services, including detecting, preventing, and investigating fraud, unauthorised access, and other unlawful activities.
11. To maintain business records and conduct internal administration, reporting, and auditing activities.
12. To facilitate deliveries by using the address and, where permitted, location information you provide.
13. To respond to complaints, requests, and feedback submitted through our website or customer service channels.